This FAQ page covers everything from features and setup to training and support, so you can find clear answers in one place.
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The X-Series™ combines cutting-edge laser technology with user-friendly software, ensuring fast, accurate, and repeatable shaft alignments. With patented features, rugged design, and easy upgrade paths, it’s engineered for both precision and durability. Click on the Products Link to learn more.
Your system comes with a 2-year calibration certificate standard. Depending on your quality control requirements, a 3-year calibration certificate is also available. Regular calibration ensures consistent accuracy. If you are due for calibration, click on the Support Link to learn more
Our 5-year No-Worries Manufacturer’s Warranty covers any material or manufacturing defects under normal use. If your product fails, we’ll repair or replace it with the same or an equivalent model at no additional cost. Click on the Support Link to learn more.
Yes! Couple6 alignment software includes onboard manuals and training videos accessible directly from your tablet. Plus, our YouTube channel features detailed training for the X-Series™ and Alignment Bytes™ app. Click on the Support Link to learn more.
We offer free loaner units* during the warranty to keep you up and running. Simply contact us by phone or email at repair@hamarlaser.com to check availability. Click on the Support Link to learn more.
Upgrading is simple: just email us a purchase order for the new feature, and we’ll send a license file or you can download the file via Wi-Fi, that installs on your tablet/laptop within seconds. Your software will then automatically activate the new capabilities. Click on the Couple6 Alignment Software Link to learn more.
Absolutely. The X-Series™ is built to withstand tough industrial conditions with rugged components and reliable performance, backed by decades of experience and quality controls. Click on the Products Link to learn more.
Couple6 alignment software is designed for Hamar’s tablets and compatible Windows® devices that support our software, ensuring seamless operation with your X-Series™ system. Click on the Couple6 Alignment Software Link to learn more.
For any questions, repairs, or support, email us at repair@hamarlaser.com or support@hamarlaser.com or call our customer service team directly. We’re here to help! Click on the Support Link to learn more.
The X-Series™ is designed for quick setup. With our intuitive Couple6 alignment software and easy-to-follow guides, most users can complete initial setup and start their first alignment within minutes. Click on the Support Link to learn more.
Yes, all alignment data is saved within the system, and all reports can be exported in the common format of a PDF for reporting and quality documentation. Click on the Couple6 Alignment Software Link to learn more.
Absolutely. We continuously improve Couple6™ with new features, bug fixes, and enhanced usability. Updates are easy to download and install to keep your system current. Click on the Support Link to learn more.
Our systems are widely used across industries including manufacturing, power generation, marine, aerospace, food & beverage, mining, and oil & gas, among others. Click on the Industries link to learn more.
Yes, all of our laser shaft alignment systems include the soft foot check application. Plus, we offer optional features for measuring machine geometry (Flatness, Straightness, and Timed Data Recording) to help optimize alignment and prevent equipment issues is available or included depending on the X-Series™ model. Click on the Couple6 Alignment Software Link to learn more.
We offer comprehensive onboard training videos and manuals with the system, all performed onsite at your discretion. Additionally, our online resources and personalized support can help technicians become proficient quickly. Typically, a 1-Day course will familiarize the technicians with the system and process used to collect data and improve the equipment. Click on the Support Link to learn more.
The sensors and targets are built rugged for industrial environments, featuring shock-resistant housings and sealed electronics to withstand dust, moisture, and rough handling. Click on the Products Link to learn more.
Yes! The X-Series™ system and Couple6 alignment software are fully functional offline, via Bluetooth, allowing you to perform precise shaft alignments anywhere, anytime. Internet access is only needed for software updates or remote support. Click on the Products Link to learn more.
Exported alignment data in standard formats can be easily imported into most maintenance management systems for streamlined record-keeping. Click on the Couple6 Alignment Software Link to learn more.
The X-Series™ system provides real-time feedback and measurement repeatability checks to ensure your alignments meet strict accuracy standards. Click on the Couple6 Alignment Software Link to learn more.
Couple6 alignment software supports multiple jobs and can store alignment setups for various machines, making it easy to manage large-scale alignment projects. Click on the Couple6 Alignment Software Link to learn more.
Yes, we maintain a full inventory of replacement parts, accessories, and upgrade options to keep your X-Series™ system fully operational. Click on the Shaft Alignment Accessories Link to learn more.
Our laser sensors and tablets use rechargeable batteries designed for extended field use, with fast charging capabilities to minimize downtime. Click on the Products Link to learn more.
Many components and software features are backward compatible, but for the best experience, we recommend using the latest hardware and software versions. Click on the Legacy Alignment Software Link to learn more.
Yes, the system supports alignment of both horizontal and vertical shafts, providing flexibility for a wide range of machinery. Click on the Products Link to learn more.
The current 10” rugged tablet is industrial & military grade, IP65 rated, built to withstand drops, dust, moisture, and extreme temperatures commonly found in plant environments. Click on the Couple6 Alignment Software Link to learn more.
Yes, we provide on-site training and technical support tailored to your team’s needs. Contact us to schedule a session. Click on the Support Link to learn more.
Yes, reports can be customized to include your company logo, specific data fields, and formatting to suit your documentation requirements. Click on the Couple6 Alignment Software Link to learn more.
Repairs are prioritized to minimize your downtime. Depending on the issue, turnaround times usually range from a one to two weeks. Click on the Support Link to learn more.
Yes, all software updates are free and available to users throughout the life of their system to ensure you always have the latest features and improvements. Click on the Support Link to learn more.
No, you do not have to register your laser shaft alignment system for the warranty, the purchase date of any system starts the 5-Year warranty. For any support issues, you can contact support@hamarlaser.com for assistance. Click on the Support Link to learn more.
Assumptions for this example: You have a 480 volt motor drawing 40 amps and operating 8400 hours/year. The Power Factor is .85. Electricity costs $0.06/kWhr. Also assume that the amp draw is measured before and after the alignment and it is found that there is a 1 amp difference.
kW =V* A*PF*1.732/1000
kW =480V* 1A*.85*1.732/1000
kW =.706 = power savings
Savings ($) = operating hours * kW savings * kW cost
Savings ($) = 8400 * .706 * $0.06/kWhr
Savings ($) = 8400 * .706 * $0.06/kWhr
Savings ($) = 355.82
If your plant has 80 similar motors, and if only half of them had the same amount of savings, it would total $355.82 * .5 = $14,232!
The coupling icons next to the data displays show the direction of the misalignment at the coupling and update as you move or shim the motor! You can also zoom in on the coupling to show them in the live display area of the screen.
